Returns Policy

The only acceptable returns are damaged products or if an incorrect item was received (wrong size, wrong item, wrong color). If you would like to file a claim for a misprinted, defective, or damaged item, it must be completed within a 15-day window from the day the product was received. For unreceived products due to shipping carriers inability to deliver the product, these must be filed no later than 30 days from the expected delivery date. We do not accept exchanges or provide refunds for entering an incorrect address or purchasing the wrong size, so please be sure to check your selections and shipping information before finishing checkout. For more detailed sizing information, see our Size Guide.

All claims are to be filled out below. If more than 30 days have passed since your purchase date, unfortunately, we are unable to offer a refund or exchange. To be eligible, the items you wish to return or exchange must be unused, in the same condition that you received them, and in the original packaging. Shirts and other apparel must be put back into their original plastic packaging. Water bottles, mugs, and other drinkware must be unused and still in their original packaging. Several types of goods are exempt from being returned, including sale items. To complete your return, we require you to fill out the form below, including your proof of purchase in the form of your Poor Unfortunate Podcast order number, beginning with PF. Please note that you are responsible for paying to ship any items back to us. Your original shipping fee is not refundable.

RETURN FORM

Please fill out the form below making sure to include your name, email address, original order number, and why you are requesting your refund or exchange. We will reply to your request as soon as we are able with instructions for returning your item(s).

Once you have contacted us using the return form above and we have responded with confirmation, you may ship your item(s) to us at the address below. If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

POOR UNFORTUNATE PODCAST
11201 ED BROWN RD.
CHARLOTTE, NC 28273, USA

*Please be sure to include your order number, and original packing slip.

We will send you an email to notify you that we have received your returned item(s) in its original condition. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. If you've been approved for a refund, but you haven't received the credit to your original method of payment after 3-5 business days, first check your account again and contact your bank or credit card to see if the transaction is in process. There is often some processing time before a refund is posted. If you’ve done this and still have not received your refund, please contact us at poorunfortunatepodcast@gmail.com.

Need Help?

No worries, feel free to reach out using the Return Form or sending an email to poorunfortunatepodcast@gmail.com.